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Store Policy

Customer Care Disclaimers

As an online houseplant shop, Curious Cacti strive for the best service with the best plants and therefore it is important that the following disclaimers are read so that all customers accept the natural risks involved when buying a plant. 

Variegation disclaimer 

All plants are sold under their current identification. This may mean that variegated plants sold by Curious Cacti may revert back to a non-variegated form over time. Alternatively a non variegated plant sold by Curious Cacti may start to show variegation. Curious Cacti take no responsibility in the unlikely event of variegation reversing or commencing as this is a natural process.  

 

Dying plants disclaimer

In the rare event that your plant is damaged or dies in transit, please get in contact with us through our “Contact” button at the top of the page. You must contact us within 48 hours of the plant being delivered or no action can be taken.  

 

Pest disclaimer

At Curious Cacti we do our very best to eradicate pests; applying organic and non-organic pesticides frequently as a precaution. Each one of our plants is given a thorough inspection before being listed on the website and then inspected again before being shipped to its forever home. In the unlikely event that a pest is found on a Curious Cacti plant, we cannot accept responsibility for pests found later than 5 days from the day of delivery. In the unlikely event that pests are found before this 5 day period, please get in contact with us through our “Contact” button at the top of the page.

Plant measurements and sourcing 

All measurements are taken of green foliage above soil line in centimetres. We have full permission from the individuals and businesses we source our plants from, for their re-sale on Curious Cacti. 

Growth in plants

Due to the photos on the website potentially displaying a younger than it is at present, this can mean that the plant may change in appearance between the time that the picture was taken and the time of purchase. As a result some plants may not look exactly the same as the time of the picture. An up to date picture can be requested by getting in contact using the email at the bottom of the page or using the 'Contact' tab at the top of the page. 

Privacy & Safety

Privacy policy 

 

Curious Cacti respect your privacy in accordance with national and European law. When you order we require a limited number of personal details from you. These include your name, telephone number, email address, delivery/invoice address and payment details. These details allow us to complete your order and contact you if there is a problem with delivery. We will send you emails relating to your order, including order confirmation and emails concerning the registration procedure.

Cookies

 

What is a cookie?

Cookies are small text files which are stored on your computer as you browse web pages on the internet. ‘First’ party and ‘third’ party are two types of cookie that can be used. First party cookies get stored on your computer by or on behalf of us and are small text files. If you wish to order products from our website then you need to have first party cookies enabled as they enable us to keep track of what you have in your shopping cart. We also use first party cookies to improve your shopping experience, help identify and resolve errors on the website as well as remembering you and what was in your shopping cart when you visit us again. Third party cookies are small text files which are placed on your computer by a third party website whilst you are visiting our site. Just like first party cookies they are not harmful to your computer and they do not store payment card details or other sensitive information. We use these to make our marketing more relevant to you and improve our website for you. If you would like to opt out of this activity then you have the option to block these cookies using your browser settings or using the pop up banner when first entering the website.

 

Our website is created using the platform WIX and the use of the website is also subject the use of cookies.

Wholesale enquiries

Here at curious cacti, we can offer wholesale for a mixture of cacti. These will be a range of different genus and species of all shapes and sizes. Please email us (contact@curiouscacti.co.uk) with any enquiries you have and we will be more than happy to help!

Payment Methods

Payment Methods

- Credit / Debit Cards

- Apple Pay

- Google Pay

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